Frequently Asked Questions

Common Questions About Silverline Advisory Ltd and Our Services

Services and Capabilities

What services does Silverline Advisory Ltd provide?

We provide professional services designed to help organizations achieve their strategic objectives. For detailed information about each service, please visit our Services page.

Can you work with organizations of different sizes?

Yes, we work with organizations ranging from small businesses to large enterprises. Our services are tailored to your specific needs and circumstances.

Do you offer ongoing support?

Yes, ongoing support is available through hourly consulting or retainer arrangements. We provide support through these models for organizations requiring regular expert guidance.

Engagement and Timelines

How do you charge for your services?

Services are provided through project-based engagements with clear scope and fixed pricing, or through ongoing support arrangements using hourly rates or monthly retainers. All quotes are detailed and itemized.

How long does a typical project take?

Project timelines vary depending on complexity and scope. We provide detailed project timelines during the proposal phase.

What is your typical engagement process?

We begin with discovery to understand your situation and requirements. We then develop a project plan with milestones and timelines. Throughout implementation, we maintain regular communication and provide updates.

Privacy, Security, and Data Protection

How do you protect my personal data?

We implement comprehensive technical and organisational measures to protect personal data from unauthorised access. For detailed information, see our Privacy Policy.

Do you comply with UK GDPR?

Yes, we are fully compliant with UK GDPR and related legislation. All our processes have been reviewed to ensure compliance.

How long do you keep my data?

We retain data only as long as necessary to fulfill the purposes for which it was collected or as required by law. See our Privacy Policy for specific retention periods.

Compliance and Legal

Are you a legitimate UK registered business?

Yes, Silverline Advisory Ltd is registered in England and Wales and operates in compliance with all applicable UK legislation. Full details are on our Legal Notice page.

What happens if I'm not satisfied?

We are committed to your satisfaction. If you have concerns, please contact us immediately. We have a documented complaint handling process.

Contact and Support

How do I contact you?

You can reach us via telephone, email, or by submitting an enquiry form on our Contact page:

We are available Monday to Friday, 9:00 AM to 5:30 PM GMT.

How quickly will you respond to my enquiry?

General enquiries receive response within 2 business days. Urgent matters may receive faster response if you call during business hours.

Additional Questions

If you have a question not addressed here, please contact us directly using the contact details above.